FOOTLOCKER– SERVICE MEDICAL RECORDS

Member Gary writes of the Change Order–Saving Private Ryan:

Gary says:

How did you get that WWII document when most of them were supposedly destroyed in the 1973 fire? I am still trying to locate my Dad’s documents where he was pulled out of the theater of operations in Italy after being captured on Nov. 08, 1942 during his parachute jump during the initial morning of Operation Torch. According to the Geneva convention, any released personnel had to be removed from the Theater. My Dad and everyone on his plane were pulled and sent back to the States. I am trying to prove that he was considered a POW during WWII. I have letters from his Lt. showing where he was injured in the jump and notices from the Red Cross of him being located. There is also a book written call Bailout over North Africa. that mentions him on the plane’s roster. The VA says BS.

Here’s the thumbnail on the long and the short of it, Gary. Once upon a time, the VA was an arm of the Department of Defense. Before Fort Fumble was even built, the War Department, as it was known, had all of our records and they never, ever lost them. This was before shredders were invented by VA. After the first World War in 1930, the VA, as it is now known, became a sub-entity of sorts and got a promotion up to the Veterans Administration. It still wasn’t cabinet status but was a lot higher than being in the basement in downtown DC somewhere. True agency independence occurred in 1989 with the inception of the modern DVA as we know it now.

As for records, they have been trundled here and there and finally found a home at the NPRC in St. Louis. Most, if not all, records of World War 2 are kept there. However, the War department (now the Dept. of Defense), keeps their own records of troop assignments which is why we can determine who was where and when. This is called the Joint Services Records Research Center or JSRRC for short. We, as peons, do not have direct access to this database. VA can and does use it to research PTSD claims.

Now for the deep breath. You seek your father’s records. If you have his original Service number, it helps. Otherwise, his DOB, branch of service and a brief idea of his time in service can help to excavate his records.

downloadWhat, exactly was destroyed in the July 13th, 1973 fire seems to be a matter of conjecture. VA will maintain that records of Vets they cannot locate were consumed that day. This doesn’t explain how someone who served after July 13th, 1973 could have his records go up in smoke but VA regularly uses this excuse to explain how the dog ate your c-file.

Here’s the clincher on damaged or destroyed records:

The losses to Federal military records collection included:

  • 80% loss to records of U.S. Army personnel discharged November 1, 1912, to January 1, 1960
  • 75% loss to records of U.S. Air Force personnel discharged September 25, 1947, to January 1, 1964, with names alphabetically after Hubbard, James E.
  • Some U.S. Army Reserve personnel who performed their initial active duty for training  (ACDUTRA) in the late 1950s but who received final discharge as late as 1964.

None of the records that were destroyed in the fire had duplicate copies made, nor had they been copied to microfilm. No index of these records was made prior to the fire, and millions of records were on loan to the Veterans Administration at the time of the fire. This made it difficult to precisely determine which records were lost.

What the NPRC and the VA will not divulge is that there three different areas of records in three separate areas. The first are the most common ones mentioned above. They are, in essence, the sole record of military and medical records. Newer, post-WW2 and Korea Veterans’ military records are stored separately from the medical ones. And last but not least, all inpatient service medical records are stored in a completely different part of the building. If your father was hospitalized for his injuries, you would be wise to look again for his records at the NPRC and to specify they search the inpatient records specifically. Additionally, the NPRC folks have been hard at work rebuilding all those files since it happened. It could be they have resurrected your dad’s file or a part of.

NPRC, God bless their souls, are incredibly, well, government employees first and care about our travails as a distant, second afterthought. I have request my records three times and received  newer stuff I’ve never set eyes on before in each succeeding request. The branch of service he was in also has a bevvy of records they have kept as well which is where some of the JSCRR info comes from.

Here’s a small sample of what can be had if you keep your nose to the grindstone. These are what we call SMRs or Service Medical Records. To confuse us or keep us off balance, VA now calls them Service Treatment Records or STRs. Notice the two holes at the top of the records. They are the punched holes from anything that has been to the VA and included in a paper c-file. One day they will no longer exist as we are now graced with the VBMS electronic records. To view these records, put your cursor on the photo and left click it to magnify them.

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TOMATO PRELUDE

Food for the soul update. Tomatoes and purple broccoli.

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Left click on these to enlarge them.

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ADVENTURES IN VA OIG LAND

vaoigHere’s this month’s Office of Inspector General (OIG) monthly mishaps. I get a bang out of each big nationwide investigation of every little nook and cranny Community Based Outpatient Clinic (VACBOC) and their “no-knock” sudden appearance at VAMCs. Each foray will always be a carbon copy of the one before. 2014 seems to be a big one for medications management, alcoholic identification of Veterans and suitable discipline (none) for miscreants. Their pursuit of criminals is legendary.

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VA ATTEMPTS TO AVERT GLOBAL WARMING

va_turbineVA, always wanting to be in the forefront of anything to give them a better PR shot, recently (2011) decided to get into the Save the World mode and opted in with a shiny new wind turbine up in St. Cloud , Minnesota. The problem was they bought it from India. For this kind of money they could have gone American and purchased one by Solyndra. What the hey? They both don’t work so why not pay Americans to build a defective one? All this while they were supposed to be fixing VBMS and the backlog.

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The funny thing is that in spite of when they do work, they are turning out to be eagle killers. Eagles hunt by looking down. They don’t dial in on that huge guillotine coming down from above. Seems facetious to have the eagle on your logo when you’re in the business of turning them into an extinct species again. Go figure.

 

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VA SEARCHES FOR DISGRACED GENERAL TO HEAD HR

dvoAfter the public relations disaster in Orlando with the VA Human Resources’ cheese and wine tasting/ Karaoke extravaganza last year, VA has been hardpressed to find a suitable replacement that is reprehensible. Fortunately for them, they have the old boy (or girl) network and came up with an able replacement- Major General Geena Farrisee (ret.). They really had to scrape the bottom of the barrel to find one who will do the dirty deeds.

This was sent to me by member John but is a work product of Ben Krause over at one of our fellow Veterans assistance sites, Disabled Veterans.org

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VA WIN TO SSI WIN NOT A GIMME

disability-ptOkay. We have a lot of guys who come here with a shiny new VA 100% or TDIU compensation rating. They all say “What’s next, Nod?” My rejoinder is to admonish them that the SSI/SSD is a different animal and requires different rules for a win. Read this article carefully so you don’t step on your neckties.

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1-800-FNG–THE ORACLE AT DELPHI

3rd Century B.C VA Regional Office (#222 Delphi, Greece)

3rd Century B.C VA Regional Office
(#222 Delphi, Greece)

I received a call from one of our members of the Mile High On Dope State. This in no way implies Hepper 74 is a doper nor was it meant to. I merely mention his geophysical location to point out which Regional Office he is forced to do business with. I wonder if they have to get a piss test for pot. 

H74’s lament was that he had contacted VA by the most casual of methods-the dreaded 800-827-1000. He was disturbed by what he heard and the general tenor of the conversation. For some it is like a surreal experience. They feel they’ve made the Hadj to the Oracle at Delphi and kneel before the Phythia Six Actual. Sorry to pop the balloon, kids.

Let’s see what and/or who we’re dealing with here. To join the exalted ranks of the VA, you begin at the entry level assuming you do not have the new VA Academy Training from Baltimore and a pedigree. Entry level begins with manning the phone banks and being able to query various computer systems to glean information to give to the anxious caller. Many of us are not computer-literate or live in Dial Up/HughesNet country. Trying to make a connection with the internet that is fast enough is an incredible hurtle. Let’s face it,

https://www.ebenefits.va.gov/ebenefits-portal/ebenefits.portal

is still slower than the seven year itch even with a good high-speed CATV internet connection. HughesNet must be like a wet blanket and green, smoky firewood.

Likewise, some do not choose to connect to this octopus. I don’t blame them. I snuggle up to a good newspaper every morning and rub the ink on me just to remember what analog really means. Thus, for those who, for whatever reason, remain aloof, they are essentially fenced out by technology through no fault of their own. To them, the written word is the common, preferred method. Failing that, the 800 number is employed to “correct” the record or to ask why you are at 400 days post-SOC, dying of HCV, and not getting your F9 certified and your hearing scheduled. And then you reach “Peggy”.

The Pythia, or, in the twenty first century what has segued into The Peggy, now greets you after waiting 45 minutes (before being given a choice of a callback at a less busy time-like next Thursday or Friday at 10 AM). Peggy would like to confirm your identity and will do so just in case some other irate Veteran with a similar name is imitating you. S/he immediately initiates a VA form 119 Report of Contact to be included in your C-file.

119

If you are rude and abusive, this will be noted. If you seem a little peeved and question your GS-3 VA Intake and Information Specialist’s mental and technical abilities, it will be noted. If you seem as though you are at your wit’s end due to VA’s mistakes, it will be noted and you will be offered the PTSD hotline.  This is standard operating procedure. I know. I’ve read a bunch in my file.

Years ago, the 800 number was linked directly to your own Regional Office’s switchboard and it was a real Godsend. You could conduct business and get things fixed in a hurry compared to these days. Hell, guys like Lorenzo would give me their inside phone number and say to call them back if I didn’t get it straightened out. One day in 2008, we here in Seattle stated getting “Sean” in Salt Lick City. Sean was still knowledgeable back then and could actually access two useful computers to ascertain what in Sam Hill was really happening. That was before the backlog. People like Sean are raters now. The problem is that there aren’t enough Seans in the system. Enter Miss Piggy Peggy.

download (1)Peggy is a FNG. S/he is a cherry. S/he’s so green they don’t dare trust them with a real VA computer. These are the types you would not let carry M-26s, gaily dangling off their Alice Packs like some John Wayne movie.  Instead they get the dumbed down Sesame Street one-eBennies. I encountered this phenomenon on a 1- 800 Recon several weeks ago. I keep my hand in to see how bad it is. I’m explaining my query to GS-3 Shawandah (no last name) about an “administrative review” of claims which have not been adjudicated in the first instance yet. Shawandah proceeded to recite verbatim right off the eBennies screen until I interrupted to ask if that was what she was doing. Yes, indeed. No more Access to VACOLS or PIES for her. No back doors. In Lorenzo’s day back in 2007, he’d put me on hold and wander back into the rater’s den and get a read on what was up.

Hepper74 had the misfortune to stumble into one of the Cherry Peggys without this course knowledge. We often assume that when we call GEICO or Allstate, we are dealing with a person who either has the authority to kick ass and take names or will connect you to the one who does. Shit then happens and soon in most cases.

The VA is plagued by a vast horde of new-hires who lack training in the arts. Schooling is backlogged as well. Thus, like most big telephone companies of the 70s-80s, linemen turn into telephone operators for six months until they get the slot into the indoctrination and Human Resources Dog and Pony shows.  From there on out, a career path is laid out and they can begin training in earnest for the mail room or the board room. H74 assumed he was dealing with the GEICO format. Unbeknownst to him, they’re hiring the subpar, reject applicants from Homeland Security in an attempt to lower the nationwide unemployment rate. Assuming they would be adept at anything other than nosepicking is ludicrous. Putting them up on the level of the Phythia of Delphi Fame is even more risible.

6219747227_9cab3e8d35_oIt’s time we realize this system is toast from stem to stern. Defibrillating it every couple of years with a VBMS, fully developed, no duty to assist claim path,  or whatever pseudotrick name du jour they construct, the actual system of denial is broken. The finger in the dike method is too late. Choppering in the VA’s Air Cav to every new hamlet where a mammoth backlog occurs is not going to put out this fire. Brokering claims back and forth like a hot potato looks good on paper unless Baltimore is shipping it’s claims to Detroit who is already up to their ass in alligators.

With due respect to Hepper74’s long association with the VA (five years), I should not have to explain to him in great detail why they can’t just cite to the obvious on claims like putting on their underwear in the morning- Yellow in front Brown in Back. Good to Go. We’re dealing with the VA. They have their own rules for the universe and are rather complacent about it. I do not blame him for his despondent attitude.

When any of you feel that pent up rage and call me, I am fond of pointing out that it took me 20 years and I’m still not completely finished with some of their smaller potatoes. I will be happy to commiserate with any of you, however. Misery does so loooooove company.

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SERVICE DOGS IN VA PTSD CASES

gfwYou folks with bent brain syndrome who desire a good service/comfort dog may want to investigate this avenue. Hell, you don’t need to have scrambled eggs upstairs to need one. They are great to talk about the meaning of life with. They rarely argue and vacuum the kitchen floor without being told to.

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TEXAS TITTY BAR–FACE PLACE HUMOR

unnamedTrust Mark to find the good stuff. Once again, after his coup with the wet t-shirt contest, he returns with the Texas Titty bar. Being 100% disabled affords you plenty of time to search for the good ones.

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AMLEG RELEASES VA BACKLOG REPORT.

amlegWell, gee. No big surprises here other than that the AmLeg Folks were dumbfounded that the backlog was like a plugged up toilet and starting to smell bad. Trust them there VSOs to get to bottom of it-after fifty years. It was MFUTHG¹ when I first went in in 89. Why they took so long to figure it out is a matter of conjecture. Having a bar inside the VSO HQ can make it difficult to find a sober point man.

¹ More f_____ up than Hogan’s Goat.

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