VAOIG’s TOO COOL FOR SCHOOL REPORT OUT

downloadAs usual about this time every year, the VA’s Office of Inspector Gadget has to engage in puffed shirtery and extol their virtues to any who will pause to listen. Old growth trees are sacrificed on the altar of expediency to create this masterpiece. Thousands of dollars in printing are allotted as well. Considering they have a hard time finding their own asses without a methane detector, we at asknod find it ludicrous to think there is anything of import in the record. 

Nevertheless, as we firmly believe in the value of faery tales’ applicability to everyday life, we begrudgingly offer this fig newton of the imagination to any and all who still believe in Santa Claus.

Alfred_E_Neuman_as_Santa_by_ZigZag123

A legend in his own mind

 

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SEARS ROEBUCK– THE VET’S FRIEND

75741856ce248ca29803792e4f1c5f0bI received this from member Randy of the “I’m higher than you state of Colorado”.  Great news when you are planning things like major purchases. I like to buy American and give my business to those who stand with me these days. After rereading this, I think it also bears mention that Randy was referring to a geographical fact rather than a mental accomplishment. 

 

Christmas shopping this year. 

 

I know I needed this reminder, since Sears isn’t always my first choice.   It’s amazing when you think of how long the wars have lasted, and Sears hasn’t withdrawn from their commitment. Could we each buy at least one thing at Sears this year?

 What commitment you say?

 How does Sears treat its employees who are serving in our military?   By law, they are required to hold their jobs open and available, but nothing more. Usually, people take a big pay cut and lose benefits as a result of being on active duty.

 Sears is voluntarily paying the difference in salaries and maintaining all benefits, including medical insurance and bonus programs, for all employees who are serving.

 I submit that Sears is an exemplary corporate citizen and should be recognized for its contribution. I suggest we all shop at Sears at least once this year.    Be sure to find a manager to tell them why we are there so the company gets the positive reinforcement & feedback it well deserves.

 I decided to check this before I sent it forward. So I sent the following e-mail to the Sears Customer Service Department:

 I received this e-mail and I would like to know if it is true. If it is, the Internet may have just become one very good source of advertisement for your company. I know I would go out of my way to buy products from Sears instead of another store for a like item, even if it’s cheaper at that store.

 This is their answer to my e-mail:

 Dear Customer:

Thank you for contacting Sears. The information is factual. We appreciate your positive feedback.  Sears regards service to our country as one of greatest sacrifices our men and women can make. This is the “least” we can do for them.  We are happy to do our part to lessen the burden they bear at this time.

Bill Thorn

Sears  Customer Care

Please pass this on. Sears needs to be recognized for this outstanding contribution and we need to show them as Americans, we do appreciate what they are doing for our Military!!!

 It’s verified! By:http://www.snopes.com/politics/military/sears.asp

Make it so, Numbah One

Posted in Food for thought, Future Veterans | Tagged , , , , , , , , , , | 2 Comments

ILP–MY LITTLE GREENHOUSE

Gewurztraminer grapes this fall.

Gewurztraminer grapes this fall.

As usual, this will mark another year gone by while VA attempts to ignore it’s own mandates for severely disabled Vets. The best excuse yet is that I now no longer qualify for ILP because my “grant” of two years has expired. This conveniently overlooks their refusal to grant the greenhouse and the subsequent appeal. Only at the VA can your entitlement expire while you patiently await your appeals for years. What are they smoking? I want some.

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click this guy for an incredible close up

click this guy for an incredible close up

Buttercrunch lettuce

Buttercrunch lettuce

DSC01001And lastly, Mother Nature’s attempt at tomato humor…

DSC00998

 

 

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THANKSGIVING FACEPLACE

1470365_10151913099463551_801414702_nIt’s that most beautiful time of the year. I’m on Day 150 of 168. Thanksgiving is right around the corner and summer is behind us. The greenhouse is popping with the winter lettuce and Pak Choy. No typo there. All this time everyone though it was Bok. Of course, for all those years we called it Peking, too. Included are the best of your offerings. Thank you and enjoy.

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1779294_704615179626672_383059111536200393_n10407607_10204357844039552_7787529062582471927_n7588_10152629076826219_1504856280350264173_n9139_549710405067019_1992158618_n936894_550010458370347_1806826276_n166207_536119096426150_1045576695_n983936_544302578941135_2057497060_n249071_542481579123235_471034648_n10437014_941043655906613_4287385200727286451_n10632715_10152750022745700_5642286851248221365_n10480135_10152784967386112_4441206507098843808_n10446498_10152803503536112_2962530603189116284_n

 

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Arizona Veteran receiving non-VA emergency care screwed by private hospital and the VA

When a veteran is enrolled in VA, and Medicare (original or Medicare Advantage), and then is rushed to a non-VA hospital in an emergency (as advised by the VA), what is supposed to happen? Is he responsible for the portion of the bill that Medicare didn’t cover?  Especially when the veteran told the hospital to bill the VA repeatedly--not Medicare?

arizona veteran

Navy veteran Jim Nolsheim reads his medical bills. (Photo: Rob Schumacher/The Republic) on azcentral.com

Well, what happened to this veteran as reported by TV news reports (video), is not supposed to happen these days.  (More details are given in the article by Robert Anglen.)

This matter of emergency care has been the subject of recent laws and rulings but even so it’s likely to be years before a veteran will be “safe” from this kind of “gotchas” and tricks and traps by the VA and private sector medicine. I don’t know how current this VA booklet is but it appears as if the hospital is lying and that the VA is wrong since, according to this Fact Sheet:

When should I contact the VA regarding an emergency
room visit?
You, your family, friends or hospital staff should contact the
nearest VA medical center as soon as possible, preferably
within 72 hours of your emergency, so you are better aware
of what services VA may or may not cover. Provide VA
with information about your emergency and what services
are being provided to you. Ask VA for guidance on what emergency charges may or may not be covered so you can plan accordingly.

If the doctor then wants to admit me to the hospital, must I obtain advance approval from the VA?
• If the admission is an emergency–NO, although prompt
notification of the VA is necessary.

There are hundreds of emergency and health circumstances that will make it near impossible for veterans to handle the paper work (in VA’s timely manner) or to understand the latest laws, rules, and regulations about emergency care.  Mr. Nolsheim, a recently VA-treated cancer patient, is so depressed, stressed, and angry over this bill, a bill he never should have received, that he says he wishes he had died the day he became ill, rather than deal with this injustice.  Just let that sink in.  When someone uses that language, it’s not hyperbole or histrionics. I hope to God someone in Mesa will help him with a NOD so he doesn’t commit suicide in the future and (sue the hospital in small claims court).  This is why veterans need access to lawyers.

I’ve emailed a VA policy employee to see if she can explain this topic (and the case above) to me.  All I can think of is that “medical bankruptcy” is going to be in the future of veterans who believe that the medical establishment and Congress has their best interests at heart despite the nice-sounding laws they pass.

To email this post to someone in two easy steps, click on the post title, scroll to the tiny social media tabs/rectangles, click the email icon, and fill in 2 boxes and send!  Thank you.

Posted in Guest authors, Medical News, Medicare for VETS, VA Health Care, VA Medical Mysteries Explained, vA news, VA+ Social Security | Tagged , , , , , , , , , , , , , , , , , , , | 2 Comments

THE HISTORY OF KILROY

kilroy1He is engraved in stone in the National War Memorial in Washington, DC,back in a small alcove where very few people have seen it. For the WWII generation, this will bring back memories.For you younger folks, it’s a bit of trivia that is a part of our American history. Anyone born in 1913 to about 1950, is familiar with Kilroy.No one knew why he was so well known, but everybody seemed to get into it. So who was Kilroy?

kilroy3“Speak to America,” sponsored a nationwide contest to find the real Kilroy, offering a prize of a real trolley car to the person who could prove himself to be the genuine article. Almost 40 men stepped forward to make that claim, but only James Kilroy from Halifax, Massachusetts, had evidence of his identity.

kilroy5In 1946 the American Transit Association, through its radio program, ‘Kilroy’ was a 46-year old shipyard worker during the war who worked as a checker at the Fore River Shipyard in Quincy. His job was to go around and check on thE number of rivets completed. Riveters were on piecework and got paid by the rivet. He would count a block of rivets and put a check mark in semi-waxed lumber chalk, so the rivets wouldn’t be counted twice. When Kilroy went off duty, the riveters would erase the mark. Later on, an off-shift inspector would come through and count the rivets a second time, resulting in double pay for the riveters.

kilroy6One day Kilroy’s boss called him into his office.The foreman was upset about all the wages being paid to riveters, and asked him to investigate. It was then he realized what had been going on. The tight spaces he had to crawl in to check the rivets didn’t lend themselves to lugging around a paint can and brush, so Kilroy decided to stick with the waxy chalk. He continued to put his check mark on each job he inspected, but added ‘KILROY WAS HERE’ in king-sized letters next to the check, and eventually added the sketch of the chap with the long nose peering over the fence and that became part of the Kilroy message.

kilroy7Once he did that, the riveters stopped trying to wipe away his marks. Ordinarily the rivets and chalk marks would have been covered up with paint. With the war on, however, ships were leaving the Quincy Yard so fast that there wasn’t time to paint them. As a result, Kilroy’s inspection “trademark” was seen by thousands of servicemen who boarded the troopships the yard produced.

His message apparently rang a bell with the servicemen, because they picked it up and spread it all over Europe and the South Pacific.

kilroy8

kilroy9Before war’s end, “Kilroy” had been here, there, and everywhere on the long hauls to Berlin and Tokyo. To the troops outbound in those ships, however, he was a complete mystery; all they knew for sure was that someone named Kilroy had “been there first.” As a joke, U.S. servicemen began placing the graffiti wherever they landed, claiming it was already there when they arrived.

kilroy10Kilroy became the U.S. super-GI who had always “already been” wherever GIs went. It became a challenge to place the logo in the most unlikely places imaginable it is said to be atop Mt. Everest, the Statue of Liberty, the underside of the Arc de Triomphe, and even scrawled in the dust on the moon.

kilroy11As the war went on, the legend grew. Underwater demolition teams routinely sneaked ashore on Japanese-held Islands in the Pacific to map the terrain for coming invasions by U.S. troops (and thus, presumably, were the first GI’s there). On one occasion, however, they reported seeing enemy troops painting over the Kilroy logo!

kilroy12In 1945, an outhouse was built for the exclusive use of Roosevelt, Stalin, and Churchill at the Potsdam conference. Its’ first occupant was Stalin, who emerged and asked his aide (in Russian), “Who is Kilroy?”

kilroy13To help prove his authenticity in 1946, James Kilroy brought along officials from the shipyard and some of the riveters. He won the trolley car, which he gave to his nine children as a Christmas gift and set it up as a playhouse in the Kilroy yard in Halifax, Massachusetts.

And the tradition continues. Seems Seal Team Six had a sense of humor when they arrived to escort Osama on the last detail…

kilroy14

 

I can say I saw it in several places in Southeast Asia, including on the back of the door at the Air Operations Center at Long Tieng, Laos (which was rarely closed). You would normally never see it unless the door was closed and you were inside.

Nodster

 

Posted in Uncategorized | Tagged , , , , , , , , , , , , | 2 Comments

MILESTONES–RIC MICHAELSON

Rick MichaelsonRic chieu hoi’d in his sleep yesterday morning early. It was unexpected and sudden with no warning. He will be sorely missed by all of us. He was my son-in-law’s father and I had just helped him win the big 100% banana with SMC S less than three months ago. I expect his wife Marcia will have to fight for her DIC.

I told her and I will tell all of you spouses. Make sure to get an autopsy when this occurs. When you have less than ten years under your belt on 100% permanent and total, you run the risk of VA telling you to buzz off. The only exception is if you pass from a service connected disease. The autopsy will provide the evidence VA requires.

Ric did a year with the 15th Aerial Port Squadron at An Khe in 1967-1968 and was there when they attacked in December and took out the C-130 on the ramp. He served faithfully and suffered a lot of the usual Agent Orange diseases we all do. It’s going to leave a big hollow spot around here for a long, long time.

Ric’s world in 1968:

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Capture 1Capture 2

Posted in Inspirational Veterans, KP Veterans, Milestones, Vietnam War history | Tagged , , , , , | 3 Comments

Poor VHA business practices hurt all veterans

In 2012, OIG determined that the VHA had mismanaged its Medical Care Collections Fund (MCCF) program.  They write: 

VHA is authorized to bill third-party health insurance for covered health care provided to veterans at VA and non-VA medical facilities. The MCCF program recovers costs of medical care that VA provides to patients who have coverage under a private health insurance policy. A veteran may have coverage under a personal or spouse’s insurance policy. VA considers a
veteran’s health care billable if the treatment is non-service-connected and the third-party health insurance policy covers the treatment.

This revenue is not a trivial amount of money when collected.  VHA reported MCCF third-party insurance collections for FY 2010 was 1.9 billion and for FY 2011, 1.8 billion.  I almost hate to link to this study because it’s so frustrating.  The VHA needs these funds to provide state-of-the-art care, hire and retain the brightest physicians, and keep the ERs running smoothly 24/7.  Other VHA medical budget priorities include traumatic brain injury care, spinal cord injury care, prosthetics , mental health,  telehealth, and more.

When we see private providers, they follow this basic process, the same one the VHA is supposed to follow:

insurance

If administrators can plan Orlando parties (conventions) why can’t get their act together and obtain private insurance information, apply proper coding and bill Aetna, Humana and other private insurance carriers?  (The VHA cannot generally bill Medicare but it can bill Medigap Supplemental plans.)  The bad news from this audit:

The OIG audited eight sites and found The 8 facilities had almost
2 million unbilled patient encounters on the FY 2010 RNB report which totaled nearly $1.7 billion in unbilled medical services. The majority of this unbilled amount on the RNB report was attributable to a small number of high-value patient encounters.

High-value claims are over $400,000, medium-value claims are $5,000 to $400,000, and low-value claims are less than $5,000.  Can you imagine any regional hospital not billing Blue Cross for care worth $300,000 +/-?  But back at the VHA ranch, medical committees find time and energy to deny disabled veterans structural alterations, and deny care through their fiscal and ethical mismanagement.  And then there is the little matter of co-pays and co-insurance which veterans in some priority groups must pay for VA care and prescriptions.  According to the SRC report (page two):

The VA has the authority to bill most health care insurers for nonservice-connected care; any insurer’s payment received by the VA is used to offset ‘‘dollar for dollar’’ a veteran’s VA copayment responsibility.

If the VHA isn’t billing a veteran’s insurance company, then he’s getting screwed out of this dollar-for-dollar offset. (Anyone ever had a co-pay offset by the VA?) 

rich

Fantasy Priority 8 vet “Hmmm. Should I buy a private jet or yacht next?”

Well, gee, aren’t Priority 8 veterans rich?  Living high on the hog?  Why can’t they pay $50 a pop to see a VA specialist? And med co-pays? The answer is below.

rich vets

Why doesn’t our veteran (if under 65) just buy a marketplace private plan?  Well, it might be too expensive and Congress won’t allow our veteran to be enrolled in VA care AND buy a ACA plan.  Why? Who knows.  That would make too much fiscal sense so let’s discriminate against our veterans instead.  If you want to buy a ACA plan for the family (that we could then bill), you can’t take advantage of your earned VA health benefit.  Oh, and Thank You for your service!

Posted in Guest authors, VA Health Care, VA Medical Mysteries Explained, vA news | Tagged , , , , , , , , , , , , , , | 1 Comment

PRESUMPTION JUNCTION, WHAT’S YOUR FUNCTION?

CaptureShades of Sesame Street. Now you’re going to have that antique ditty running through your brain for a week. Presumptions. This seems to be the new lightning rod of Veterans Law. VA has always held a royal flush in this game to our paltry three of a kind. We just didn’t know the rules of this Indian Poker. We’re learning.

I keep getting emails about presumptions. Member Del asked if there wasn’t a presumption for everything. The short answer? Yes. Most especially in VA’s favor, of course. I’ll take the Veteran’s presumptions first. We get the first big one the day we sign up. Never in your life were you ever so minutely examined as you were that day. They knew more about you than the doctor who delivered you. Every mole, smallpox scar, everything you personally endorsed (checked yes) on  a Standard Form 88 or 92 at entry and separation is a permanent part of a record that will be scoured for some small speck of proof that you a) had it before service; or b) if you had it before you enlisted, then it did not get worse (wasn’t aggravated) by your service. It could have gotten worse after you got out but that was probably due to __  ______ _______(use M 21 1MR + Adobe 2 CAPRI 21-ULUZ denial form letter). This Presumption of Soundness is the foundation of most Veterans claims. It is the bedrock you build on. Make sure it’s firm ground before you call the cement wagon to pour.

If your SF-88 says you had a trick knee as a kid but it’s all better now. Okay. If it goes south in Basic, you sure can’t say it happened on that ten mile hike a week after you got there. You might argue it’s a torn meniscus this time and has nothing to do with hokey knee syndrome but you will probably lose.

The next presumption, while less known, is the most Holy Presumption of Stupidity. Since we are not accorded the right to have a real law dog at our side, we are forced to do it ourselves (pro se) or go to the VSO of our choice.  It makes you feel like Sgt. Tahmooressi down in a Mexican jail. You don’t get one phone call. You don’t get a shout out. Even if you hire that VSO chucklehead, you still are the blind being led by the blind in the eyes of the Court of Vet Appeals. This is your ticket to success if used correctly. You have to iterate every possible permutation of a claim so it is never misconstrued by VA. You are not a doctor so don’t start acting like one and using internet terms like radiculopathy. Maintain that stupid act. It protects you until you get to a real lawyer and a doctor you get to choose.

Another presumption is the Presumption Credibility that all Veterans who served their country honorably and are competent to testify honestly in their own behalf without shading the truth for financial gain. This presumption holds water until VA finds out you are lying, have presented false anything, or your testimony is incredible. Again, this is one of those presumptions that is not accorded mere mortals. It is a right accorded us for service. VA will do anything in their power to find some inconsistency, some small, inconsequential fact, some piece of evidence that conflicts with your recollection and use that as the springboard to destroy your testimony. This a baby with a tub load of bathwater. You don’t want them to throw this out. You tell the truth, the whole truth and nothing but. When it comes time to do the Benefit of the Doubt Ouija reading, this weighs far more than you think. If you are proven to have stretched the truth on any one facet, everything you say will be deemed a whopper.

Brown v. Gardner   The reason VASEC’s name is first is it’s one of those things where VASEC Jesse Brown, a former Marine, had his BVA decision reversed at the CAVC. He then decided to fight it up at the Fed. Circus and got his ass whupped again. Unfazed, he squandered yet even more scarce judicial resources and got certiorari at the Supreme Court where he got the final smackdown. How’s that for nonadversarial? What gets me is he was a disabled Veteran himself and he fought this to the bitter end. Keep that in mind. That’s who we’ve been dealing with all these years. The VA professes constantly to be pro-Vet 24/7. It’s not a presumption however. It’s merely their impression of themselves they see in the mirror. Running contrary and parallel to this pseudo-nonadversarial posture is the nature of Federal Statutes and regulations. We know these as 38 USC (Congress’ intent) and 38 CFR (VA Secretary’s translation of Congress’ intent).  The second one with all the small print is the problem.

When we allow the VA Secretary to opine as to what Congress intended in 38 USC, we are giving his translation deference. This concept is boilerplate law in Chevron U.S.A., Inc. v. Natural Resources Defense Council, Inc., 467 U.S. 837 (1984). What it does is give the cachet of respectability to how VA reads their own regulations. The problem as Vet attorneys see it is that in this nonadversarial system where every benefit of the doubt is accorded the Vet, somehow good ol’ Johnny Vet almost always loses at VA three-card Monte. Like about 85% of the time. You get better odds in Las Vegas casinos and they buy your drinks. How can deference to an adversarial opponent’s (VA) decision that you were X% disabled on Y date not be nonadversarial in the first instance? More importantly, how do you overcome this finding of law. If we live in a sheltered legal cave with all these friendly VA folks in charge of us, why do we always roll a seven on the second throw? As always, it depends on whose dice you are using.

The Veterans Law Library widget up above in the header is a valuable tool for spotting new Fed. Circus and CAVC precedence in VA law. An article there on this Gardner/Chevron dichotomy is very piercing. We have watched VA law evolve from the COVA era of being yes-men for the VA and the BVA. The chutzpah of Brown may have engendered that. Nothing like a little conflict to raise the hackles and poison the well.

SSRN-id2377135

Now let’s look at the VA’s Presumptions. We don’t have to. It’s a blanket presumption that they do everything right. In order to refute that presumption on any given facet-be it a bogus C&P exam for your bad back by a ophthalmologist or proctologist, or an incorrect rating from a braindead rater- you have to prove it was clearly and unmistakably erroneous. This is not a true CUE test. You do not have to prove that the error manifestly changed the outcome. You merely have to prove that what looks irregular is irregular. If VA sends every Vet to QTC for C&P and they send you to the VAMC for a “special” C&P exam by VA’s “impartial” hired gun, that’s not regular. If it turns out they’re using a Certified Nurse’s assistant to say your bad back is fine and the range of motion was five by but fail to mention you had to stand up out of the wheel chair, that’s not regular.

nursery-rhyme7If you do not contest the fact that the VA doctor/nurse is not a specialist in their field, then you have not overcome the presumption and it turns into a pumpkin and six mice at midnight after sixty days.  You have to use VA’s presumptions to your advantage rather than sit in the back seat and accept them. Presumptions are just that- they are presumed correct unless questioned. If questioned and proven false, the earth opens up and swallows them whole. In their place is whatever you presented as your evidence. No do overs in this game.

downloadThe presumption of validity can come crashing down around their ears as well. When VA declares a finding, it is like a survey pin. No one is allowed to move it even if it’s in the wrong place short of another survey that indisputably (clear and unmistakable evidence) proves it’s in the wrong place. If VA pounds the pin in the wrong place to your advantage and gives you too much, it falls to them to prove they made the mistake. Only then does CUE enter in. If they wish to take it all back, they have to prove the CUE. But that’s not all. They also have to prove it with the existing evidence and further show that, but for the error, the outcome would have been manifestly different. They suffer the same sixty day presumption that if they felt the C&P examiner had shit for brains, they could get a new C&P. They can do this to their heart’s delight in a nonadversarial system until they get the results they want. Once they let a C&P stand, they are, in essence, agreeing with it the same as they hold us to. This is where you can turn their own decisions into your favor.

Member WGM did this in Texas. VA said he got his HCV, not from a jetgun but from STDs. Forget the three nexus letters from real doctors with real MDs after their names. Forget that the VA examiner has a CrackerJacks© degree from Mt. Altoona Jr. College. She opined and declared under penalty of perjury that the STDs were the guilty party and there was nothing more to talk about. Unfortunately, she didn’t close her piehole there. Instead of looking it up, she foolishly relied on the Presumption of VA Intelligence and declared getting the clap was willful misconduct. After sixty days the concrete had set up pretty good on that STD finding. Once the examiner was apprised of the fact that it was perhaps not very wise to acquire these diseases but certainly not against the UCMJ, they had to revise their decision. Without batting an eyelash, they merely erased the word “not” and were left with STD=HCV. All the evidence pointed to jetguns. The whole case was carefully constructed around it. VA thought they had out-presumptioned old WGM right up until their presumption bit them on the ass.

download (1)The Presumption of the Regularity of the mail is another new hotspot of attorney activity. VA has been caught cooking the books at VAMCs all over the nation. I’ve lost count but it’s well over two hundred and going up like a progressive Las Vegas Slot. This calls into question their ability to maintain credibility in appointment scheduling. If you had a C&P scheduled that you never heard about, they used to trot out the “We sent him a letter.” story. Vet attorneys nowadays are asking for a copy of the letter and VA is unable to produce them. VA maintained for years they were merely “electronically generated and then erased”. Form letters- but with your name on it. If VA sends you a denial, an SOC, an SSOC or anything like it, they place a copy in the c-file. Remember the litany. If it appears regular, it is regular. So if they send you a “be there or be square” letter it should rightfully be somewhere in the VBA system or over in VISTA. If it isn’t, it’s irregular. Having a huge paper or electronic c-file comes with a new set of responsibilities. VA hasn’t absorbed that legal concept of electronic constructive possession yet.

Presumptions are a vital part of every one of our  decisions. They’re like those boxcars in the cartoon above. If you assemble them correctly, preserve them properly and employ them to your advantage at the right time, you paint VA into a corner they can’t escape from. In the event they play dense and ignore you, you still have them preserved for that  VA rainmaker that can and will use them to win for you. The only enemy is your piehole.

Posted in Presumption of Regularity | Tagged , , , , , , , , , , , , , , | 8 Comments

Another strategy for getting veteran-related questions answered clearly

stampI’ve often been impressed with the clarity of reports written by the Congressional Research Service (CRS) at the Library of Congress (LOC).  I had a few questions about Health Care for Veterans: Answers to Frequently Asked Questions  (2/24/14) and sent an email to the author.  A staffer quickly replied with a formula email:

This is in response to your recent e-mail to the Congressional Research Service (CRS). CRS provides research and analysis exclusively to the U.S. Congress. Because we work only for Congress, we are unable to respond to other inquiries. More information about CRS is available athttp://www.loc.gov/crsinfo/.

Shucks. I then asked:

Thank you for your response.  Then should I send my questions to my senator’s or representative’s staff and see if they will contact you?

A fast answer:

That’s correct, you should place a request through your senator or representative’s office.

elation

Yay! I just emailed this vet’s request to CRS!

So here is my strategy for getting information from these organized government minds. I will send select questions to a MN senator, but with a header, something to the effect: “I am requesting that a CRS Specialist in Veterans Policy, NAME on report, and a CRS Analyst in Health Policy NAME on report, answer my questions…” and reference the report by title, date and number.  The staffer who handles constituent veteran matters will probably be elated to know exactly what I want and where to get it. Additionally, they will learn facts absent in the VA’s often deceptively written gibberish–and who could expect much given recent evidence of the VA’s total lack of respect for information and record-keeping?  In sharp contrast,

Ft-Meade-sm-201x300

Fort Meade Delivers, or Finding a Needle in this Haystack Couldn’t be Easier

librarians are organizational wizards of the highest order!  This excerpt from a blog post by LOC law librarian Kurt Carroll may sound a bit smug but if you click on the image, they have a right to brag about their management skills and professionalism.

 

 

The other day I visited the Library of Congress’ High Density Storage Facility at Fort Meade, Maryland.  Yes, that’s right; we are shelving books in Maryland.  With 2.65 million volumes in the Law Library, you don’t really believe we shelve them all in the sub-basement of the Madison building, do you? …retrieval from Ft. Meade is accurate and reliable.  Books at Ft. Meade are listed in the catalog the same as books in our reading room and closed stacks – and they are requested in the same manner.  Delivery will take longer, however.  Deliveries from Ft. Meade are made twice daily.  Books requested by 8:00 a.m. are usually delivered the same day.  Books requested after 8:00 a.m. are generally delivered the following morning.  It’s a longer wait, but a 100% retrieval rate.

Files in boxes on floor

VBA Overflow storage? And regular storage?

Now, view (again) the “record keeping mayhem” by the dysfunctional minds at the VBA, review the 2012 OIG report on Winston-Salem or the 2009 Audit of Veterans Benefits Administration’s Control of Veterans’ Claims Folders.  The latter estimated how many claims folders were lost, misplaced and mismanaged.

folders lostVA-produced documents are opposite of  those of the CRS which rightly crows, “… the CRS is well-known for analysis that is authoritative, confidential, objective and nonpartisan. Its highest priority is to ensure that Congress has 24/7 access to the nation’s best thinking.” Our taxes pay for the research services of the CRS, we might as well use them via Congressional constituent services. If you want to try this, remember that only elected representatives from the state of your residence will help you.

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