Many Vets have mixed feelings whether to trust the VA or not while others have a strong opinion one way or the other. On one hand, Veterans who have weaved through the disability maze at the VA receive their compensation checks with amazing reliability on or about the first of each month. Still, how trustworthy is the VA? It is one of the “core values” at least at the Palo Alto VA, according to this report.
But how is the VA doing at fulfilling this “core value” of trustworthiness? And, have Veterans been harmed by this lack of trust? In at least some areas, the VA has a poor track record of trust.
One example of this is a few Veteran’s advocates suggesting the use of “certified mail return receipt requested” when dealing with the VA. Why would this happen if the VA were trusted to not lose Veteran evidence? In at least some cases, the VA was caught deliberately destroying this evidence .
Further, how does the VA respond when one of its own breaches Veterans trust? For example the VA promised to “hold accountable” those persons who shredded Veterans evidence.
But, did they really hold bad employees accountable or was this just “lip service”? This article suggests the later. And this is not the only instance where a “big shot” in trouble with a scandal at the VA was “moved” instead of being fired. In this article, Congressmen Turner was quoted as “outraged” that the director of the VAMC in Dayton was promoted instead of being fired after allowing a dentist to continue working at the VAMC when the (former director) knew for years this dentist used unsanitary procedures working with Veterans. The article continues, suggesting at least 9 Veterans contacted Hep B and C through this dentists poor hygene practices. Sadly, these Veterans were harmed by trusting that the VA would properly follow basic good hygiene techniques when they did not, in some instances.
It is clear that the above referenced articles seriously question not only the trustworthiness of the VA, but also in their ability to deal with the problem.
Walcoff admits to 200 “work at home” VA employees
It would seem as tho the VA does indeed trust its employees. Michael Wolcoff, a top level VA executive, testified to congress that about 200 rating specialists rate Veterans cases at home. Further, Congressman Hall suggested the VA “incentivize” their employees for coming to work. Mr. Walcoff weakly denied the “incentivize” term, but admittted the VA was out of space and the work at home program “had value”.
After giving due consideration to the millions of Veterans treated at VA hospitals successfully each year, I would have to say that the VA needs improvement to win back Veterans trust in certain areas such as shredding Veterans evidence, but that they have some very good employees and doctors who do a good job treating Veterans maladies. Its the exceptions that everyone notices and, out of fairness, we need to recognize that most Veterans do get good treatment at the VA. In short, the VA needs improvement in many areas in the “trust” department. Most importantly, when there is a breach of trust by a VA employee, the VA really should hold the individual accountable. Lip service does not cut it.













