My husband asked me to send a message via myHealthy vet to his VA PC doc about something he is waiting for from the Physical Therapy department. This screenshot was the first warning that all was not well with the Secure Messaging system today. Upon logging in, I discovered something much much worse. With the exception of two messages in his in-box, every other message, received and sent, or archived in folders are gone. Deleted? Security breach? Hacked? Cloud failure?
We are alarmed because we didn’t make back-ups of these important communications–messages that contain a dated accurate history of health issues and instructions from his VA providers.
If anyone else is having problems with their online VA accounts, please report back. If you read any news/twitter articles regarding the services, ditto.
Right now, I am feeling exceedingly dumb because I trusted in reassurances that the “cloud” was safe (and secure”) with redundancies etc..I should know better by now with all the revelations about how government messaging often “go missing.”
Update: reported this to the technical assistance contact form from within the in-Secure Messaging app.