National Service Officer- DAV


chapkirk
Registered: 01/15/09
Posts: 4
01/15/09 #1

I am very unsure as to the qualifications of my NSO.  He seems hesitant and very unsure of himself.  I do not feel as though we are on the same team.I am told that the DAV will not reassign my file to another NSO.Any suggestions?

Chap Kirk

NOD
Avatar / PictureManager
Registered: 11/22/08
Posts: 652
01/15/09 #2

Repeat after me: I am in deep doo-doo. I am in deep doo-doo. I am in deep doo-doo. I am in deep doo-doo. Keep saying that until you can say;”I hereby revoke my Power of Attorney.” Nod sez you do not have to go through this alone. It sounds like that is where you are heading. A NSO/VSO/SO is only useful if he knows 38 CFR better than you do and from front to back of Chapter 3 and 4 in particular. If Bubble boy has never set foot outside in the VARO world, your claim is headed over a cliff. You wanted a 4WD cadillac ,but you rented a edsel. B. careful. If the kid is younger than 25, I would be worried. Make him up a little test of CFR dos and do nots. WWVD? stuff. See what he knows. Is he a VET? Danger! Danger! Will Robinson! There are no really good VSOs. That’s an oxymoron! A non sequitur if you will. You are your own best rep. If DAV can supplement you without getting their nose bent out of shape when you assist, then keep them along for the ride , but do it all yourself. Make them think they’re driving! It won’t advance your claim one bit, though, with them along for the ride. It can, on the other hand, hinder your efforts if they do something stupid w/o asking you first.
chapkirk
Registered: 01/15/09
Posts: 4
01/16/09 #3

Thanks for your help.  I would like to be more in control than I feel I am now.  Unfortunately, most of this is relatively new to me.I do not know who to talk with at the VA and I am told that information from personnel at their toll free number is at best, unreliable.Any suggestion on effective communication methods will be appreciated.  I have requested a list of items in their file through IRIS.  It has been a week not so I am hoping to hear something soon.

Thanks again,

Chap

NOD
Avatar / PictureManager
Registered: 11/22/08
Posts: 652
01/16/09 #4

Man, everybody would like to be in control of their claim or know where/ when it was and what progress they’re making. Okay. Here’s the game plan. DAP(Dial a prayer-the 800 #)) has finally become just that. They are good for a shoulder to cry on. They have 2 computers to deal with and the machines are slower than dialup and about as reliable. Here is the latest twist:iris.va.govYou get there and look for the ASK A Question, or my friend Rob tells me you can email the VA Ombudsman, too. They have a search engine at the top right on their page and the site is no too bad to navigate. I have done the Query/ question path about 20 times now, and they answer your request within 2-3 days or less. Amazing. The info they list is very good and very current. It will tell you if the claim is finished with prelims. and off to ratings, it will tell you if it has been decided and you will be receiving something soon. I had to wait a month once for my 100% rating decision which was the longest 30 days of my life.
The ombudsman thing might be faster . Rob said he put in his wish, went about doing some emails and in about 20 minutes he had hard info back in his hands. That is really amazing since I’ve been observing these chuckleheads in action for 20 years(1989)now. Fast is 6 months. Normal is 3 years. Slow is 14. Did my 14 and now like the idea of computers.

DAV will not change Your SO. They don’t want to hurt his feelings. They don’t care about yours. They have the Govt. money from you signing up/POA so they really don’t need you either. You are now inconvenient and getting in the way of the FNGs behind you. Any representation you get now will be because the guy is your next door neighbor and feels guilty if he didn’t do something or your dad is a big contributor to the Same Political Party in Office. You will get regular letters of condolence in the future telling as how the BVA did not smile on your endeavors and an offer to appeal it up to the CAVC. Lip service, sir, nothing more than lip service is what’s to be expected. That’s the good news, Chap. Hell, we’ll even give you hard questions to ask the turkeys to see if they even have a clue as to what they’re up to. They might tell you how to win if you ask them politely. Good Luck. We will help if you feel pregnant and alone. That’s why we’re here-to make life more interesting for Uncle Victor. The jury is still out on them!

RobD1956
Avatar / PictureModerator
Registered: 11/22/08
Posts: 31
01/16/09 #5

Here is some new in formation that can be used and still keep your place in line as far as BVA. This is a link to the Ombudsman in D.C. they will be able to assist you on questions regarding your claim without losing your place in line.Don’t like to write? Phone 1-(866) 258-0341 But check the link anyway you might find something you like about it.http://www.va.gov/VBS/bva/contactbva.htm

__________________
Mod

chapkirk
Registered: 01/15/09
Posts: 4
01/16/09 #6

If I understand correctly, the Ombudsman is to be used during any appeals process.  I am hoping I never have to file an appeal.  Please correct me if I am wrong.I had been diagnosed with infectious Hep while in service, and have a letter from my doctor providing proof that I am negative for total antibodies for Hep A, but that I have HCV, stage IV with cirrhosis.I (possibly naively) hope that they agree that my claim is valid.    I am just trying to guide the process to a quick conclusion.  Your help and expertise is greatly appreciated.

Thanks,

Chap

hcvet
Moderator
Registered: 11/22/08
Posts: 43
01/17/09 #7

Chap writes>> I am very unsure as to the qualifications of my NSO.  He seems hesitant and very unsure of himself.  I do not feel as though we are on the same team.Hi Chap we felt that way too, I think many do. The VA keeps everyone confused. Just look at the backlog … shredding of claims … , etc., etc….Most of us take control and educated the rep. But the bottom line is you’ll probable know more than he does. But make sure he is submitting what you request or just do it yourself.

The law says if you go to appeal you must be represented by a service organization or lawyer, even if they just sit there and say nothing. In other words, you now have a DAV rep, but you don’t have to use him, and you can change to another DAV rep anytime. First question I’d ask, “What is your experienc dealing with HCV claims?” See how willing he is to learn if none.

If the VA deny the claim, you can change from the DAV to another Veterans Service Organization then or get a lawyer.

Make sure the rep sees Groves V. Peake ruling and send him to HCVets.com.  I think this ruling applies to you. Seems to me your claim is a slam dunk because of it.

As for how long it will take … that’s a guessing game. This is a new ruling and I’m sure the VA is scurrying about trying to figure out a way around it. I’d say six months maybe longer. The only way to move this process along quickly is to involve your senator and show a hardship case. Like loosing your home.  I hope this helps!

Keep us posted!

NOD
Avatar / PictureManager
Registered: 11/22/08
Posts: 652
01/17/09 #8

T500. The law says you can represent yourself pro se at all times . There is only one rule written about representation. If you start your claim and it goes up on appeal w/ a VSO, then you have to continue with that representation until the denial or approval of your appeal. If you decide Bozo boy is useless after BVA denies you, you can appeal to CAVC pro se (after properly disposing of them like a used diaper). Same for a VARO representation. You could $hitcan them after you lose in Waco before you file the Form 9 for substantive appeal. I 86’d the MOPH and took over mine after they refused to file my NOD for Tinnitus(effective date). That was in the middle of the hep. claim, so I ended up being my own lawyer for that and the PCT in October 08. You will be amazed at how fast a claim can proceed if you are actively engaged in presenting evidence, confirming its arrival, and For God’s sake always send your “VCAA adjudicate it NOW!” form in with it. Make copies of it and send it in with everything. Always. I will attach one below to end confusion on that question.If you do not include this hummer in your submissions, when it comes time to rate, and there isn’t one in the files, they will wait 180 days for additional document submittals before moving on to rate. Why wait? It’s your money. You need it now!
 
chapkirk
Registered: 01/15/09
Posts: 4
01/18/09 #9

You mentioned filing with a hardship.  I believe I may qualify for this.  Do I do this with the help of my Senators?  On a VCAA form?  Are there any known pitfalls in this process?Thanks,
Chap
Edit | Delete
hcvet
Moderator
Registered: 11/22/08
Posts: 43
01/19/09 #10

Hi Chap,  right now the only releif I know is through your senator. He can contact the regional VA where the claim resides. He can move it along. There is not a form for that. The only down side I think would be if Regional didn’t like the Senator~~~ then it might take longer. Such a political game and Vets pay the price:( If you do not get a favorable responce I’d contact the Senate Vets Committe in DC.If the claim is denied this is what you can do…On January 13, 1999, the Department of Veterans Affairs (VA) published a final rule in the Federal Register , 64 FR 2134, implementing the provisions of section 1(b) of Pub. L. No. 105-111 (Nov. 21, 1997), which permits challenges to decisions of the Board on the grounds of clear and unmistakable errors or CUE. As published, the rules relating to CUE motions require that such motions be decided in accordance with their place on the Board’s docket. 38 CFR 20.1405(a) (Rule 1405(a)).

While appeals are subject to the same requirement, 38 U.S.C. 7107(a)(1), both section 7107(a)(2) and its implementing regulation provide for the earlier consideration of appeals in some circumstances, id. 7107(a)(2); 38 CFR 20.900(c) (Rule 900(c)). Generally, Rule 900(c) provides that a case may be advanced on the docket if it involves good cause. Examples of such good cause in Rule 900(c) include serious illness, extreme financial hardship.

I’m sure there is a form for this but don’t know it. I will try to find… But this is one thing your DAV rep can help you with, he can file it,  if it gets that far. Be sure to mention the “Groves” thing to the Senator:)

 

Edit | Delete
hcvet
Moderator
Registered: 11/22/08
Posts: 43
01/19/09 #11

NOD writes>> You will be amazed at how fast a claim can proceed if you are actively engaged in presenting evidence, confirming its arrival, and For God’s sake always send your “VCAA adjudicate it NOW!” form in with it.Thanks NOD, good to know!
Edit | Delete
NOD
Avatar / PictureManager
Registered: 11/22/08
Posts: 652
01/19/09 #12

Chapkirk—- Here’s the drill. If your claim is currently on appeal before the BVA right now, the correct procedure is as follows: Using standard form 8.5 X 11 (white, blank) sheet of paper, insert all your information on it and mail to the correct address in DC for the BVA. On it, ask for advancement on the calender due to either/or or both medical and/or financial hardship under 38 CFR 20.900(c). To prove this, you may and should include any medical and financial records you can assemble showing a medical condition involving terminal disease with no repair order, endstage liver disease with the requirements of 100% DC7354, a mortgage payment that is overdue. $20,000.00 worth of credit bills in overdue state, large, unpaid electrical and water bills, anything that shows you are headed towards a new address with a flexible zip code. VA has exactly 90 days to act on this request from date of receipt. This is the same 90 day requirement as TDIU determinations. It’s the law. They have to make the 900(c) determination and adjudicate the claim. If you can meet any of these requirements( and VA is not a hard ass on this reg.)your claim will get a pronto response. There is no form for this unless you are anal and really want to write it all up on a 21-4138. If your VSO is aware of your condition and that you qualify for this exception, or never suggested it to you or never mentioned anything about it then I would run over him in the parking lot. His job is YOU, the VET. He gets PAID for it. If you are 70% or over connected, he should be trying to get you TDIU w/o waiting for the 100% attempt/appeal. Hearing that Vets like you are going through what I went through for years and years makes my blood boil. We tend to act like bulls in the China shop on this site rather than pussyfoot around and ask politely for permission to go to the boy’s room. If you need anything else feel free to ask.
Edit | Delete
NOD
Avatar / PictureManager
Registered: 11/22/08
Posts: 652
01/21/09 #13

Here’s the actual verbage:Title 38: Pensions, Bonuses, and Veterans’ Relief
PART 20—BOARD OF VETERANS’ APPEALS: RULES OF PRACTICE
Subpart J—Action by the BoardBrowse Next
§ 20.900 Rule 900. Order of consideration of appeals.

(a) Docketing of appeals. Applications for review on appeal are docketed in the order in which they are received. Cases returned to the Board following action pursuant to a remand assume their original places on the docket.

(b) Appeals considered in docket order. Except as otherwise provided in this Rule, appeals are considered in the order in which they are entered on the docket.

(c) Advancement on the docket —(1) Grounds for advancement. A case may be advanced on the docket on the motion of the Chairman, the Vice Chairman, a party to the case before the Board, or such party’s representative. Such a motion may be granted only if the case involves interpretation of law of general application affecting other claims, if the appellant is seriously ill or is under severe financial hardship, or if other sufficient cause is shown. “Other sufficient cause” shall include, but is not limited to, administrative error resulting in a significant delay in docketing the case or the advanced age of the appellant. For purposes of this Rule, “advanced age” is defined as 75 or more years of age. This paragraph does not require the Board to advance a case on the docket in the absence of a motion of a party to the case or the party’s representative.

(2) Requirements for motions. Motions for advancement on the docket must be in writing and must identify the specific reason(s) why advancement on the docket is sought, the name of the veteran, the name of the appellant if other than the veteran (e.g., a veteran’s survivor, a guardian, or a fiduciary appointed to receive VA benefits on an individual’s behalf), and the applicable Department of Veterans Affairs file number. The motion must be filed with: Director, Administrative Service (014), Board of Veterans’ Appeals, 810 Vermont Avenue, NW., Washington, DC 20420.

(3) Disposition of motions. If a motion is received prior to the assignment of the case to an individual member or panel of members, the ruling on the motion will be by the Vice Chairman, who may delegate such authority to a Deputy Vice Chairman. If a motion to advance a case on the docket is denied, the appellant and his or her representative will be immediately notified. If the motion to advance a case on the docket is granted, that fact will be noted in the Board’s decision when rendered.

(d) Consideration of appeals remanded by the United States Court of Appeals for Veterans Claims. A case remanded by the United States Court of Appeals for Veterans Claims for additional development or other appropriate action will be treated expeditiously by the Board without regard to its place on the Board’s docket.

(e) Postponement to provide hearing. Any other provision of this Rule notwithstanding, a case may be postponed for later consideration and determination if such postponement is necessary to afford the appellant a hearing.

(Authority: 38 U.S.C. 7107, Pub. Law No. 103–446, §302)

[57 FR 4109, Feb. 3, 1992, as amended at 60 FR 51923, Oct. 4, 1995; 61 FR 20453, May 7, 1996; 65 FR 14472, Mar. 17, 2000; 68 FR 53683, Sept. 12, 2003]

There is one thing that is not correct. You may file this with your local VARO if your claim is not in appeal status. Even though this regulation was written predicated on your claim being up in DC on appeal, they will still afford it the same consideration at the VARO level and move it to the top of the Rating pile. They are required to act on this within 90 days, period. No ifs ands, or buts about it. Failure to accomplish this in less than 90 days is not an option. VARO People will be forced to stay up all night on a holiday to get this 90 day rule accomplished on your claim. But then ,it will never come to that because they usually accomplish it in the 30 to 60 day window. I do know from experience that it takes at least 30 days to assemble all the parts and pieces to actually do the rating on the hardship itself. The resultant SC rating is the additional 30 days I mentioned.

Unknown's avatar

About asknod

VA claims blogger
This entry was posted in Tips and Tricks and tagged , , . Bookmark the permalink.

Leave a comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.